Refund policy

Due to the nature of our customised products, we do not accept returns or exchanges for change of mind purchases. All sales are final, with the exception of items that arrive damaged.


To start a return, you can contact us at sunnyheartsclub@gmail.com with photos of the item within 3 days of delivery. Please note that returns will need to be sent to the following address: 3 Haydon Court, Victoria Point, 4165. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sunnyheartsclub@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be offered a new replacement item or a refund. If replacent item is chosen- this will be shipped out as soon as possible once made. If refund is chosen, it will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sunnyheartsclub@gmail.com.